Terms of Service

Liteform lets you create online forms, publish them, collect responses and connect them to third-party tools. The service includes web interfaces, AI features, APIs, webhooks and available integrations. We continuously improve the service and may add, change or remove features, provided this does not materially degrade what you pay for.

Account: the account created to access the service.

User Content: forms, text, images, files, configurations, integrations and other items added or generated by the user.

Responses: data submitted by people who answer a form.

Service: the Liteform platform, its interfaces, features, APIs, integrations and associated services.

Plan: the Free, Pro, Enterprise or any other plan described on the pricing page.

User: any person accessing the service.

Customer: a user who subscribes to a paid plan.

An account is required to use the service. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity under your account. You must be at least 16 years old, or the age of digital consent in your country.

You may not create accounts for others without authorisation, nor use the service on behalf of a third party unless you have the right to bind them to these terms.

Under an Enterprise plan, the Customer may invite members of their organisation. The Customer is responsible for managing these members' permissions and their use of the service.

The features, quotas and limits applicable to each plan are shown on the pricing page or in the service interface. When a limit is reached, the relevant feature may be blocked until the next period, until a plan change, or until additional capacity is purchased.

We may evolve the service, its features and its limits. We do not guarantee that any feature will remain available. If a change materially reduces a paid feature, we will notify affected Customers by an appropriate means.

Unless otherwise agreed in writing, the service is provided without an uptime guarantee (SLA).

Paid plans are billed monthly or yearly, depending on the chosen plan. Prices are shown in euros, inclusive of VAT where applicable. Payments are processed by Stripe; Liteform does not store full card details.

Unless otherwise stated, subscriptions renew automatically for an equivalent period. The renewal amount is the amount displayed or communicated before the renewal.

In case of payment failure, we may restrict or suspend access to paid features after reasonable notice, without prejudice to amounts owed.

For any billing question, write to billing@liteform.io.

The Customer may cancel their subscription from the account management interface or the integrated Stripe interface. Cancellation takes effect at the end of the period already paid for; no further renewal will be billed.

We may suspend or terminate an account with immediate effect in case of illegal use, fraud, threat to service security, malware, phishing, serious breach of these terms, or persistent non-payment.

Where circumstances allow, we will inform the user of the breach and give a reasonable time to remedy it. This does not apply when urgency, law or security justifies immediate action.

At the end of the agreement, the Customer's data normally remains available for one month, subject to technical constraints and legal obligations. The Customer must export their data before deletion.

The user retains their rights to their user content. They grant us only a worldwide, non-exclusive licence limited to the time necessary to use the service, to host, store, technically reproduce, display, transmit, secure and process that content in order to provide, maintain and improve the service.

This licence does not transfer ownership of the user content to us and does not authorise us to sell it or use it to train artificial intelligence models.

The user is responsible for their user content, form configuration, the legality of the purposes pursued, and the information provided to respondents. You must not collect sensitive or highly sensitive data without having first put in place the necessary legal, technical and organisational safeguards.

Forms can be configured as public or private. A private form can be password-protected, but no security measure guarantees absolute confidentiality if a password is shared or compromised.

You may not use the service to distribute illegal content, promote hatred, violence or illegal activity, send spam, distribute malware, carry out phishing or impersonate others, publish private information without authorisation, infringe third-party rights, bypass quotas or security measures, or collect passwords, banking data or other highly sensitive information without an appropriate legal basis.

We may review, restrict, remove or retain items when necessary to ensure security, respond to a report, comply with the law, or enforce these terms. Reports can be sent to security@liteform.io.

Liteform processes personal data in accordance with its privacy policy. For data that the Customer collects through their forms or transmits to the service, the Customer generally acts as data controller and Liteform acts as processor, when Liteform processes that data on behalf of and under the instructions of the Customer.

The Customer must in particular determine the purposes and means of processing, have a legal basis, inform data subjects, respect their rights and avoid collecting data they are not authorised to process.

Data is hosted in the European Union as described in the service documentation. Current subprocessors include Vercel, Neon, Stripe, Resend, PostHog, Better Auth Infra, OpenRouter, Vercel Blob and Google reCAPTCHA, subject to their configuration and to the list published in the privacy policy.

We may produce and use aggregated and anonymised statistics that cannot reasonably identify a user or respondent, in order to measure and improve the service.

Liteform, its brand, software, interfaces, documentation, templates, graphic elements and content, excluding user content, belong to Liteform or its licensors and are protected by applicable intellectual property laws.

Subject to compliance with these terms and payment of amounts due, Liteform grants the Customer a personal, non-exclusive, non-transferable and limited right to access the service for the duration of their subscription. Any decompilation, systematic extraction, resale, substantial copying or use of the service to create a competing service is prohibited, except to the extent mandatory law allows.

The service may enable the use of APIs, webhooks or integrations with third-party services. The user authorises Liteform to transmit the data necessary for the integration they have activated. Third-party services are subject to their own terms and policies; Liteform does not control their availability, changes or practices.

Google account connection (Google Sheets): with your explicit consent, you can connect your Google account to Liteform so that responses to your forms are synchronised to a spreadsheet that you choose in your own Google Drive. The only Google data Liteform accesses is: (a) the spreadsheets you select, which Liteform reads and writes solely to append your form responses, and (b) read-only access to Google Drive, used only to list your spreadsheets and read their names so you can pick one. Liteform does not access your emails, contacts, files or any other Google data.

Use of Google data: data from your Google account is used exclusively to operate the Google Sheets integration you have enabled. Liteform never sells Google user data, never uses it to serve advertising, and never uses it to train artificial intelligence models.

Revoking access: you can withdraw this access at any time, either by disconnecting the Google Sheets integration in your Liteform account or by removing Liteform's access in your Google account settings (myaccount.google.com/permissions). Disconnecting stops future synchronisation; rows already written to your spreadsheet are not deleted.

People answering your forms never need a Google account: only the form author's Google account is connected, and only for the integration that author enabled.

From the Pro plan onwards, Liteform may display the Customer's name or logo in commercial references, unless the Customer objects in writing at hello@liteform.io. Such use is limited to presenting the commercial relationship and respects the brand materials provided.

Support terms depend on the subscribed plan and are shown in the service or on the pricing page. Unless otherwise agreed in writing, no response time or availability level is guaranteed.

Liteform implements reasonable measures to protect the service and processed data. The user remains responsible for the security of their account, passwords, integrations, devices and form configuration. Any security incident or report can be sent to security@liteform.io.

Liteform provides the service with reasonable skill and care. To the extent permitted by law, the service is provided without warranty that it will be uninterrupted, error-free or meet any particular purpose. Liteform does not guarantee any specific number of leads, conversions, sales or business results.

To the extent permitted by law, Liteform shall not be liable for indirect or intangible losses, including loss of revenue, profit, opportunity, data, reputation or business interruption. This limitation does not apply in case of gross negligence, wilful misconduct, personal injury or violation of a mandatory rule.

For business Customers, Liteform's total liability under the service is capped at the amount of subscriptions actually paid by the Customer in the twelve months preceding the event, unless mandatory law provides otherwise.

We may update these terms to reflect changes to the service, the law or our practices. The new version will be published with its effective date. For Customers with an active subscription, material changes will be notified by appropriate means and take effect on the date indicated, subject to applicable termination rights.

Continued use of the service after changes take effect constitutes acceptance, where such acceptance is legally valid.

These terms are governed by French law. Any dispute relating to these terms shall be subject to the jurisdiction of the competent courts of Bordeaux, subject to mandatory rules of jurisdiction.

For any question about these terms, write to hello@liteform.io.

If any provision of these terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The failure by Liteform to exercise immediately a right under these terms shall not constitute a waiver of such right.

These terms, together with the documents expressly incorporated by reference, constitute the entire agreement between the parties regarding use of the service.

If you subscribe to a paid plan as a consumer, meaning as an individual not acting in a professional capacity, you have a 14-day withdrawal period from the date of subscription to cancel your subscription, without giving any reason and without penalty.

To exercise this right, simply write to billing@liteform.io within this period. We will then fully refund the amounts paid and immediately cancel the subscription.

After this 14-day period, or if you subscribe as a professional, only the cancellation terms described in Section 6 apply.